SUBSTITUTION POLICY

Fresh flowers are seasonal. When substitutions are needed, we protect the look and value of your gift.


Why Substitutions Happen

Availability can change day to day. To deliver on time and keep bouquets full, we may substitute stems of equal or greater value.

Our Commitment To Color And Style

  • We maintain the overall palette and style shown (for example, soft pastels, bright brights, classic whites).
  • If a particular stem is unavailable, we choose a visually similar flower of comparable quality.

Quality Guarantee

Your bouquet should arrive fresh and beautiful. If something is not right, email support@leafandpetal.com within 24 hours with a photo and order number and we will make it right.

Vases And Accessories

When pictured, vase style may vary slightly by supplier, but size and general look will be matched.

Allergies And Pet Safety

If you need to avoid specific stems (for example, lilies), add a note at checkout and we will design around it.